Frequently Asked Questions
Everything you need to know about your Pixi Beauty experience.
Are Pixi Beauty products cruelty-free?
Yes, Pixi Beauty is proud to be cruelty-free. We do not test our products or ingredients on animals, nor do we permit others to do so on our behalf.
When will my order ship and how can I track it?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email containing a tracking number to monitor your package's journey.
What is your return policy?
We want you to love your glow! If you are not completely satisfied, you can return your purchase within 30 days of the delivery date for a full refund, excluding shipping costs.
How do I know which products are right for my skin type?
Each product page includes a 'Best For' section. You can also use our Skintreats Guide or contact our customer care team for personalized recommendations based on your unique skin concerns.
Do you offer international shipping?
Yes, Pixi Beauty ships to many countries worldwide. Shipping rates and delivery timelines vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select 'Buy Now, Pay Later' options like Afterpay for your convenience.